Contact NovaVentory
Contact Form
Support Email
For non-urgent product, sizing, collaboration, or website questions, email wpdeveloper1595@gmail.com. Please do not send payment card details by email or through the contact form.
Order-specific questions are still best handled through Etsy messages because Etsy keeps the message connected to the listing and order record.
Send A Direct Message
Use the NovaVentory contact form for product questions, bracelet sizing help, shipping questions, collaboration requests, or general support.
For Etsy order-specific questions, include your Etsy order number in the form or message NovaVentory through Etsy so the question stays connected to your purchase.
What To Include
For sizing questions, include the product name and whether the buyer prefers a close or relaxed fit. For gift questions, include the recipient style if known, such as leather, steel, raven, wolf, dragon, bracelet, or necklace.
For order questions, avoid sending payment card details. Use Etsy messages when the request depends on order history, shipping status, payment confirmation, or return eligibility.
Response Expectations
NovaVentory aims to answer genuine product and support questions as clearly as possible. Response times can vary around weekends, holidays, or high-volume periods.
The contact form is for support and product questions, not for collecting sensitive payment information.
Why Contact Details Are Published
The contact page exists so visitors can identify who operates the site, ask questions before checkout, and avoid relying only on product links. It is part of the site trust structure together with About, Shipping and Returns, Privacy Policy, and Terms pages.
Visitors who prefer email can use the published support address, while order-specific conversations should remain on Etsy whenever possible.